- Visitor Information
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Visitor Information
Aotea Centre* foyers and bathrooms are open to the public through the main doors, up the stairs. All entry points are open for events:
Mon – Fri 8.30am to 5.30pm
Sat – Sun all doors are open 60 minutes prior to an event in the Aotea Centre
*Please note that some areas of the venue will be closed to the public. We apologise for any inconvenience and appreciate your understanding.
Aotea Centre Box Office hours:
Mon - Fri 10am - 4pm
And 90-minutes before a performance at Kiri Te Kanawa Theatre, Herald Theatre, Aotea Centre
For booking tickets, show information, postponements and cancellations please refer to the individual show webpages.
Ticketmaster
The Ticketmaster call centre is open Mon – Fri 9am to 5pm. Tel 0800 111 999.
www.ticketmaster.co.nz
Online tour of the Aotea Centre
Take the virtual tour Take the accessibility virtual tour
Accessibility Virtual Tour Navigation Guide
See current events in the Aotea Centre here
Discover and learn more about the Aotea Centre and Aotea Square Artworks.
To help make our environment safer for staff and visitors, we are conducting a trial to reduce the number of public access points into Aotea Centre when we have no events taking place during the day.
During these times, please access the venue via the main entrance by The Terrace Cafe. There will be signage at the other entrance doors directing you to the main entrance, along with entry details for patrons will accessible needs. Once inside the building, signage will direct you to reception and bathrooms as the other floors will be closed to the public.
Practical info
You'll find the Aotea Centre on Aotea Square, Queen Street. The Kiri Te Kanawa Theatre is inside the main building. The Herald Theatre is to the right of the Centre — you can walk around the side from Aotea Square or take Mayoral Drive.
The Aotea Box Office is open Mon – Fri 10 am – 4 pm, and 90-minutes before a performance in the Aotea Centre.
Ticketmaster’s customer call centre is open 9.00 am – 5.00 pm, Monday – Sunday. Tel 0800 111 999.
The Civic Car Park is a short distance from Aotea Square, Aotea Centre, The Civic and Auckland Town Hall, as well as other Aotea Arts Quarter venues, making it a great option for attending shows and events.
From 28 May 2024:
Cash payments are no longer available for Auckland Transport car parks, including The Civic Car Park.
To save queuing after your event, prepay for your parking at the pay machines from 6pm weekdays, or anytime Saturday and Sunday.
You can also pay when you're ready to leave through the AT Park app.
As there is no internet reception in the underground car park, finish the parking session in-app prior to entering the car park to leave.
Mobility parking:
During standard hours, the first 2 hours of mobility parking are free with usual rates applied afterwards. After 6pm and on weekends, mobility parking is free. Take your mobility card and entry ticket to a pay machine, and press the help button. There are 20 mobility parking spots available, with locations as below:
- Level 1 opposite Aotea Centre entry doors - 5x spaces, numbers 244 -248
- Level 1 opposite Aotea Centre entry doors (next to the yellow booth) 4x spaces, numbers 207 - 210
- Level 1 Town Hall corner 1x large space, number 271
- Level 1 Sky Metro corner 5x spaces, numbers 9-13
- Level 2 Town Hall corner 2x spaces
- Level 3 Town Hall corner 3x spaces
Information to note:
- Vehicle height clearance is 2.08m
- The car park is underground, but well lit
- Lift access is available from Aotea Square to all levels
- There are 6 electric vehicle charge points, located on level 1
- For more information about the car park, visit the Auckland Transport website
It is important, however, to remember that sometimes all our venues are filled with events. Make sure you have a backup parking plan.
As of July 2021, paper tickets are no longer required at The Civic Carpark. When you drive in, your licence plate number will be scanned and the gate will open. Once you're ready to leave, you can pay by entering your licence plate number via the AT Park app (note, you may need to make payment prior to entering the underground area to remain in range of cell phone service). If you don't have the app, you can pay via a payment machine by inputing your licence plate number. Once your payment has been made, simply drive straight out.
Visit our Parking and Transport page for more information.
To ensure your time in our venues is spent with your friends & whānau and enjoying the show we are now cashless in all our bars, cafes and box office. Going cashless means, we can speed up our customer service and avoid patrons waiting in queues. Thank you for your ongoing support and feel free to contact us at feedback@aucklandlive.co.nz – if you require any further information.
The Terrace Café is where you’ll find refreshments to enjoy either on the terrace of the Aotea Centre or to take away.
Container in the Square Café is a great spot to grab a refreshment while you enjoy Aotea Square
Visit our Eating and Drinking page for more information.
- Smoking and the use of e-cigarettes in this venue is prohibited.
- Be assured, we follow the strictest hygiene standards and protocols as the health and wellbeing of our visitors and team are central to our welcome and manaakitanga.
- Cleaning of our venues, public bathrooms, and spaces remains a high priority and will take place regularly in line with our enhanced on-site hygiene and safety measures.
- If you would like to wear a mask while visiting us and attending an event or café in our venues, you are welcome to do so.
- We ask that you and your guests make a reasonable assessment of your health status before attending our venue or the event. If you are feeling unwell, please stay at home.
Virtual Tour
Take an Accessibility Virtual Tour.
Mobility Access
The best mobility access into the Aotea Centre is through level one of the the Civic car park or at the northern end of the building, to the right of the front steps. Aotea Centre lifts are located inside the building and go from level 1 (near the car park entrance) up to level 5 (Kiri Te Kanawa Theatre balcony).
Accessibilty improvements were a key focus of the recent Kiri Te Kanawa Theatre auditorium upgrade,with updates including a wheelchair lift at the Stalls level from the Owens Foyer (street level), a flatter grade to the floor and more wheelchair seating.
Drop Off Points
Kiri Te Kanawa Theatre, Aotea Centre: This venue can be accessed internally from Level 1 of the Civic Car Park.
Herald Theatre: 50 Mayoral Drive, outside the Aotea Centre Stage Door, next to the Herald Theatre's main entrance.
Booking Wheelchair Seats
To book wheelchair seats in our venues please contact Ticketmaster on 09 970 9711
Please note this is not a general sales line. Be sure to request wheelchair seats specifically.
Companion seats are available for those booking wheelchair seats.
We have two courtsey wheelchairs available at the venue for you to use if you or someone you’re coming with has mobility needs.
You can book one of these by calling Ticketmaster at 0800 111 999.
Visually impaired patrons
For every show, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show and they will make sure the front of house team is aware of your needs.
Guide dogs are welcome at our venues.
Hearing aid loops
All the stalls and circle seats are equipped with hearing aid loops which are available for all shows.
Contact Ticketmaster at 09 970 9700 for advice on the best area to be seated in.
To connect to the hearing loop, switch your hearing aids to ‘tele’.
Visit our Accessibility page for more information.
We commission regular accessibility assessments of all our venues and events from Be. Lab, who have been our accessibility advisors since 2012.
If you have lost something at one of our venues, please email LostProperty@aucklandlive.co.nz and tell us:
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What did you lose?
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Where did you lose it?
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When did you lose it?
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What event were you attending?
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Anything else that might help us find your property.
Wherever possible, Auckland Live will contact potential owners to arrange collection of their property. Items of value are taken to the Central Police Station as soon as possible. Items of a general nature are retained for at least 2 weeks after each event. On a fortnightly basis, any remaining unclaimed items are donated to charity.
Once the Lost Property Team confirm that your item has been found, lost items may be collected in person during business hours (Monday – Friday, 8am to 6pm, except public holidays), or after hours by arrangement on a case-by-case basis, as outlined by the Lost Property Team. Alternatively, Auckland Live can arrange courier delivery of Lost Property to the owner at the owner's expense.
When items are collected, Auckland Live requires that a photo ID is presented. A copy of this ID will be retained for a period of six months in case of dispute, and will then be disposed of securely.
Auckland Live have partnered with Plug to ensure our audience’s phones are fully charged up.
The Plug charger device is located at the main entrance, opposite the Box office, Level 3 of the Aotea Centre.
Please follow the easy instructions on the screen to charge up your phone and its free!
This innovative solution ensures our audiences can stay connected , access essential apps, and utilise ride-sharing services with peace of mind.
Auckland Live Cafés
Auckland Transport City Carpark Availability
Last updated at .... Please note: During peak times availability can change quickly, please allow plenty of time to find a carpark.
For all public transport and carparking information, please visit Auckland Transport.
For all public transport and carparking information, please visit Auckland Transport.
Related Info
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